10 Tips to Flying for Free


3) Complain About Bad Service

No one expects exemplary service from every airline, but most people rightfully expect decent customer service. If you have a bad experience at the gate, a dreaded incident with lost luggage or are disappointed with an attendant’s attitude or treatment, you should speak up. The squeaky door gets the most oil! Regardless of how bad the experience was, however, you should always approach the situation respectfully. Be polite and professional when speaking with customer service, give specific details about the experience and be reasonable in your resolution expectations. It is also a good idea to start the conversation by expressing any loyalty to the airline or a brief, positive experience in the past. Airlines are usually interested in working with their repeat customers, and taking a respectful approach can result in a big show of appreciation from the airline – like vouchers for free trips.